Return & Refund Policy

This Return & Refund Policy applies to all dress products purchased from the Horizon official online store. We aim to ensure your shopping experience is risk-free and satisfying.

3.1 Return Eligibility

Items can be returned or exchanged within 30 calendar days from the date of delivery. To be eligible for return, all products must be unused, unwashed, undamaged, and kept in original condition with original tags and packaging intact.

3.2 Non-Returnable Items

For hygiene and policy reasons, discounted final sale items, customized products, and damaged items caused by improper personal use are not eligible for return or exchange.

3.3 Defective or Wrong Items

If you receive defective, damaged, or incorrect products, please contact our customer service within 48 hours after delivery and provide clear photos or videos as evidence. We offer free return shipping, full refunds, or free replacement services for qualified defective orders.

3.4 Refund Process & Timeframe

Once we receive and inspect your returned items, we will approve your refund within 2–3 business days. All refunds will be issued to your original payment method. The actual arrival time of funds depends on your bank or payment platform processing rules, usually within 3–7 business days.

3.5 Return Shipping Fee

Customers are responsible for return shipping fees for voluntary returns. For defective, damaged, or wrong item returns caused by our side, we will cover all return shipping costs.